Privacy policy

🔒 Privacy Policy

Guivernal’s operates this store and this website, including all related data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Guivernal’s is powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us through any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

📌 Personal Information We Collect or Process

When we use the term "personal information," we refer to any data that identifies you or that can reasonably be linked to you or another person. Personal information does not include anonymized data or data that has been de-identified in such a way that it cannot identify you or reasonably be linked to you.

We may collect or process the following categories of personal information — including inferences derived from such information — depending on how you interact with the Services, where you reside, and what is permitted or required by applicable law:

  • Contact details, including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information, including credit card numbers, debit card numbers, financial account details, payment card information, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information, including your username, password, security questions, preferences, and settings.
  • Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
  • Communications with us, including information you provide when communicating with us, for example when submitting a customer support request.
  • Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information, including information regarding your interaction with the Services, such as how and when you use or navigate them.

📥 Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
  • From our service providers, including when we engage them to enable certain technologies or when they collect or process your personal information on our behalf.
  • From our partners or other third parties.

⚙️ How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

✔ Providing, personalizing, and improving the Services

We use your personal information to provide you with the Services, including fulfilling the contract entered into with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

📢 Marketing and advertising

We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications via email, text message, or postal mail, and showing you online advertisements for products or services on the Services or on other websites, including based on items you have previously purchased, added to your cart, or other activities on the Services.

🔐 Security and fraud prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding possible fraudulent, illegal, harmful, or malicious activities, protect public safety, and ensure the security of our Services. If you choose to use the Services and create an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other access information with anyone.

💬 Communications with you

We use your personal information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.

⚖️ Legal reasons

We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

🔄 How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • With business and marketing partners to provide marketing services and deliver advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our partners will use your information in accordance with their own privacy policies. Depending on where you reside, you may have the right to opt out of sharing your information for targeted advertising purposes.
  • When you direct, request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through the use of social media widgets or login integrations.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction, such as a merger or insolvency proceeding, to comply with legal obligations, enforce our Terms of Service, or protect our rights and the rights of our users.

🛍️ Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. In order to provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and with third parties that may be located in countries other than your own.

In addition, to help protect, grow, and improve our business, we use certain enhanced features offered by Shopify that incorporate data and information derived from your interactions with our store, with other merchants, and with the Shopify platform. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with the Shopify platform. In these circumstances, Shopify is responsible for the processing of your personal information, including responding to your requests to exercise your rights regarding the use of such information for these purposes.

For more information about how Shopify uses your personal information and about the rights you may have, please refer to Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights regarding your personal information through Shopify’s privacy portal.

🌐 Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public spaces, including information you share on third-party social networking platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by third parties.

Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

👶 Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from children under the age defined by applicable law in your jurisdiction.

If you are a parent or guardian of a child who has provided us with personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

🔐 Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

The length of time we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

⚖️ Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law.

  • Right of access: You may have the right to request access to the personal information we hold about you.
  • Right to deletion: You may have the right to request that we delete your personal information.
  • Right to rectification: You may have the right to request correction of inaccurate personal information.
  • Right to data portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party under certain circumstances.
  • Managing communication preferences: We may send you promotional emails, and you may opt out at any time using the unsubscribe option included in those emails. Even if you opt out, we may still send non-promotional communications, such as those related to your account or orders.

If you reside in the United Kingdom or the European Economic Area (EEA), and subject to applicable legal limitations, you may also have the following rights:

  • Objection and restriction: You may have the right to request that we stop or restrict processing of your personal information for certain purposes.
  • Withdrawal of consent: Where processing is based on consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing prior to withdrawal.

You may exercise any of these rights through the Services or by contacting us using the details provided below.

For more information about how Shopify uses your personal information, including rights related to data processed by Shopify, you may visit: https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, as required by applicable law. You may also designate an authorized agent to make requests on your behalf. Before accepting such a request, we may require proof of authorization and identity verification. We will respond within a reasonable timeframe as required by law.

📢 Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below.

Depending on where you reside, you may have the right to appeal our decision or lodge a complaint with your local data protection authority. For the EEA, a list of supervisory authorities is available online.

🌍 International Transfers

Please note that we may transfer, store, and process your personal information outside of your country of residence.

If we transfer your personal information outside the EEA or the United Kingdom, we will rely on recognized transfer mechanisms such as Standard Contractual Clauses (SCCs) or equivalent legal safeguards, unless the destination country has been deemed to provide an adequate level of protection.

🔄 Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons.

We will post the updated Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

📩 Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise your rights, you may contact us at:

📧 dravenocontactcentral22@use.startmail.com
📍 Calle Mimosa 50, Sanlúcar de Barrameda, CA, 11540, ES

For the purposes of applicable data protection laws, we are the data controller of your personal information.