Refund policy

Refund Policy

Returns and Refunds Policy

Returns

You have 90 calendar days from the date of receiving your order to request a return.

To initiate a return, you must contact us at:

📧 dravenocontactcentral22@use.startmail.com

Please include your order number and the reason for the return.

Once your request is approved, we will provide you with instructions on how to return your item.

Conditions for Returns

To be eligible for a full refund:

  • The product must be in its original condition, unused, and in its original packaging.
  • If the product has been used beyond simple inspection or shows signs of damage, we reserve the right to apply a reduction in the refund amount.
  • Proof of purchase or order number must be provided.
  • Return shipping costs are the responsibility of the customer.
  • The customer is responsible for any loss in value resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product.

Return Shipping Costs

Unless the product is defective or incorrectly shipped, return shipping costs are the responsibility of the customer.

Original shipping costs are non-refundable.

Defective or Incorrect Products

If the product you received is defective, damaged, or incorrect, please contact us as soon as possible at:

📧 dravenocontactcentral22@use.startmail.com

In these cases, we will provide an appropriate solution at no additional cost, which may include a replacement or a full refund.

Refunds

Once we receive and inspect the returned product, we will notify you by email whether your refund has been approved.

If approved, the refund will be processed automatically using the same payment method used for the original purchase.

Please note that it may take several business days for the refund to appear in your account depending on your financial institution.

Return Address

Returns must be sent to the following address:

Calle Mimosa 50
Sanlúcar de Barrameda
Cádiz 11540
Spain

Right of Withdrawal (European Union Customers)

If you reside in the European Union, you have the right to cancel or return your order within 14 calendar days of receiving the product, without providing any reason.

This right applies without prejudice to any additional return policy offered by the store.